1. Introduction
The National Trust's Privacy Policy sets out the ways The
National Trust processes personal data. This Privacy Policy only
relates to personal data collected by The National Trust via The
National Trust website, membership forms, fundraising responses,
emails and telephone calls.
This Privacy Policy does not apply to personal data provided to The
National Trust by any other means or via any other website. Users
should be aware that if they access other websites, using the links
provided, these are outside our control. If they provide personal
data to other companies, the privacy polices of those companies
determine the uses to which that information is put and The
National Trust's Privacy Policy will no longer apply.
2. The Data Protection Act 1998
The National Trust makes every effort to comply with the principles of the Data Protection Act 1998.
3. Use Made of Personal Information
Personal information provided to The National Trust via The
National Trust website, membership forms, fundraising responses,
emails and telephone calls will be used for the purposes outlined
at the time of collection or registration in accordance with the
preferences you express.
Personal data collected and processed by The National Trust may be
used, for the following purposes:
a. Administration of membership(s).
b. Fulfilment of orders for goods and services requested.
c. Administration of donations and legacies.
d. In-house research and statistical analysis.
e. Communication about its conservation, membership, fundraising
and other activities.
f. Communication about special offers from carefully selected
organisations that make a financial contribution to The National
Trust's funds.
Processing personal data for the above purposes may entail sharing
the information with employees, contractors, agents and
professional advisors of The National Trust and other carefully
selected organisations. Written agreements exist between The
National Trust and such parties that there must be no further
disclosure of such personal data.
4. Consent
By providing personal data to The National Trust you consent to the processing of such data by The National Trust as described in this Privacy Policy. You can alter your preferences as described below.
5. Use of Data For Direct Marketing by post and telephone
At each point of data collection or registration you are given
options to opt-out from being sent future direct marketing material
from The National Trust or other carefully selected organisations
by post or telephone. Where you do not opt-out of such
communications, The National Trust may send you information on its
conservation, membership, fundraising and other activities and
those of other carefully selected organisations.
If at any time you want to alter your preferences or request that
The National Trust stop communicating with you in this way then you
should write to the address shown in section 8.
6. Use of Data for email
At each point of data collection or registration you are given
the option to opt-in to receiving email marketing from The National
Trust. Where you do opt-in to such communications, The National
Trust may provide information on its conservation, membership,
fundraising and other activities and those of carefully selected
organisations.
If at any time you want to alter your preferences or request that
The National Trust stop communicating with you in this way then you
should write to the address shown in section 8.
7. Accessing your personal data held by the National Trust
You have the right to ask The National Trust, in writing, for a
copy of all the personal data held about you (this is known as a
'subject access request') upon payment of a fee of £15.00. If you
would like to access your personal data held by The National Trust,
please apply in writing to:
The Data Controller
The National Trust
Heelis
Kemble Drive
Swindon
SN2 2NA
8. Verifying, updating and amending your personal information
If, at any time, you want to verify, update or amend your
personal data or preferences please write to:
The National Trust
Membership Department
PO Box 39
Warrington
WA5 7WD
Verification, updating or amendment of personal data will take
place within 28 days of receipt of your request.
If subsequently you make a data protection instruction to The
National Trust which contradicts a previous instruction (or
instructions), then The National Trust will follow your most recent
instruction.
9. Cookies
A 'cookie' is a small text file that is placed on a user's
computer hard drive by a website. There are several types of cookie
and the most common are often referred to as 'session' cookies.
These are used to keep track of information needed by a user as
they travel from page to page within a website. These cookies have
a short lifetime and expire within a few minutes of the user
leaving the site.
Other types of cookies can be used to track internet activity after
the user has left a website. These are either sponsored by
organisations external to the website being visited (known as
'third party' cookies) or can originate from the website
organisation itself ('first party' cookies). These usually have a
long lifetime with several months being quite common. They are
'harvested' and 'refreshed' whenever the user visits a page where
the same or a similar cookie is being used. The website www.nationaltrust.org.uk
does not use third party cookies.
The National Trust uses benign, short lived 'session' cookies and
'first party' cookies to tell whether a website user has logged-in,
where to find details that can be used to pre-fill parts of on-line
forms and to personalise the user's visit to the website. They are
also used to track anonymously which areas of the site are popular
and which are not used; this allows us to target carefully our
website resources.
The National Trust website uses Google Analytics, a web analytics
service provided by Google Inc. (Google). Google Analytics uses
cookies to help the website analyse how users use the site. The
information generated by the cookie about your use of the website
(including your IP address) will be transmitted to and stored by
Google on servers in the United States. Google will use this
information for the purpose of evaluating your use of the website,
compiling reports on website activity for the National Trust and
providing other services relating to website activity and internet
usage. Google may also transfer this information to third parties
where required to do so by law, or where such third parties process
the information on Google's behalf. Google will not associate your
IP address with any other data held by Google. You may refuse the
use of cookies by selecting the appropriate settings on your
browser, however please note that if you do this you may not be
able to use the full functionality of this website. By using this
website, you consent to the processing of data about you by Google
in the manner and for the purposes set out above.
The National Trust also uses cookies in its email communications to
personalise the email and track whether the mail has been opened or
read and whether the recipient has used any website links contained
in the email communication. This allows us to monitor and improve
our email communications and website.
Internet browsers normally accept cookies by default; however, it
is possible to set a browser to reject cookies. If this is done it
is important not to exclude the benign and useful session cookies
or first party cookies. If you decide to do this you should choose
an option that rejects all third parties.
10. Links to Third Party Websites
This Privacy Policy applies solely to the personal data
collected by The National Trust and does not apply to third party
websites.
The National Trust is not responsible for the privacy policies of
third party websites. The National Trust advises users to read the
privacy policies of other websites before registering any personal
data.
11. Security
The National Trust holds your personal data in accordance with
the security provisions of the UK Data Protection legislation. We
use industry standard Secure Server Software (SSL) for your
transactions with us. It encrypts all of your personal information,
including credit card number, name, and address, so that it cannot
be read as the information travels over the Internet.
If you have any questions about security please contact The
National Trust on: 0844 800 1895
More information on Internet security
Notification of Changes
If The National Trust decides to change its Privacy Policy, it will
post such changes on its website under the section entitled
'Privacy Policy'.